Richard was a great help to us in our process to identify the best structure, the processes to fix and the culture and behaviours we aspire to within Finance, at a time of changing business needs. He gave us a great framework in which to work within, kept us on track and kept our enthusiasm up when we were flagging. He was always engaging in his interactions with all levels of colleagues, and thoughtful in his interventions with us. I was also very impressed that when he said he was going to do something for us, he always stuck to his word. I am sure that our paths will cross again.