Embedding Behavioural Change

Most organisations are constantly evolving and changing the way they operate – change has become the norm – trite but broadly true.  Effective and impactful change in organisations will normally require some sort of behavioural change, which by definition is tough!  The behaviours that you see exhibited around the work place have been honed over time and are the visible manifestation of the culture of the organisation, function or team.  What is culture? We would define culture as “the way we do things around here when no one is looking”.

The big challenge is whether that culture and those ingrained behaviours are fit for purpose for your aspirations or indeed the change you are trying to effect.  For example getting people to conform to new processes and procedures is tough if you have an independent and entrepreneurial culture strategic direction. Or enforcing a strong health and safety culture is made so much harder if you operate in a fast paced and dynamic culture where speed matters most!

Most functions do not consciously understand the culture of their function – where it helps and where it hinders their delivery to the organisation.  Changing culture and behaviour change is really tough and takes time to do because you are trying to change years of ingrained ways of working.

To do so successfully means being really clear and explicit about the behaviours that will drive the culture or change you want.  It is important to take a holistic approach and ground behavioural change in the operational systems which are already in existence within the organisation.

We have helped Shared Service Centres at both Tarmac and the Co-op Group win the Shared Services Outsourcing Network Award for Cultural Excellence. Using a tried and tested approach reduces the risk, expedites the process and helps to ensure that you are effective. At Kili Consulting, we have a rigorous process which includes the 9 levers for change, to clearly set the path for instilling behavioural change within your team:

  1. Setting objectives
  2. Rewards & sanctions
  3. Training
  4. Communication
  5. Role modelling & leadership
  6. Processes & procedures
  7. Recruitment & promotion
  8. Reporting lines & structures
  9. Working environment

For more information about Embedding Behavioural Change, call 07976 752153 or email richard@kiliconsulting.co.uk today.